Terms & Conditions
We want you to enjoy your stay & have a wonderful holiday. Please take time to familiarise yourself with our Terms and Conditions so no misunderstandings occur before or during your stay.
This is a legally binding contract between the property owner, Stewart Warrender and the holidaymaker. The property owner is also referred to as “we” and “us”.
The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as “you”.
The property referred to being Newfield Cottage, Braes of Glenlivet.
A booking deposit is payable within 10 days of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.
The balance of the rental charge is payable not less than 6 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued.
Bookings made less than 6 weeks prior to the arrival date must be paid in full at the time of booking.
Cancellation by the Holidaymaker
We would advise you to take out appropriate travel insurance.
The deposit is NON REFUNDABLE.
In the event of cancellation by you within 6 weeks of your holiday the balance payment will not be refunded unless the property is re-let for the cancellation period.
Cancellation by the Property Owner
The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.
Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.
The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.
The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner’s opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.
The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion is not suitable to or capable of taking charge of the property.
The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable.
Number of Guests
The maximum number of people entitled to stay at this property is 6, and furthermore, only the number of people entered in the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub letting or assignation of the let is prohibited.
Arrival and Departure Time
Unless agreed otherwise at the time of booking, you can arrive at your accommodation between 4pm and 6pm on the start date of your holiday and you shall vacate no later than 10am on the final day. Late departure will result in an additional charge being made. Detailed arrival instructions and directions will be provided once full payment has been received.
While every reasonable effort has been made to ensure your safety, guests stay at the property entirely at their own risk. The owner accepts no responsibility for any loss, injury or damage to any member of the resident party or their belongings however caused while staying at the property. Vehicles and possessions are left entirely at the risk of the holidaymaker.
Children must be supervised at all times.
Except for refunding of money paid to the owner as set out under “Cancellation by the Property Owner”, the owner and representatives will not be held liable to pay/reimburse any costs incurred by you in relation to the booking – including, for example, insurance costs and costs due to travel disruption, adverse weather, missed/delayed flights and/or misadventures.
We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.
The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any damage or breakages should be reported to the property owner (or their representative) prior to departure and the holidaymaker agrees to make a money payment to cover the repair/replacement of the damaged item/article. It should be noted that minor reasonable wear and tear (in the opinion of the property owner) will not be charged for. You agree to use and operate appliances responsibly and in accordance with the guidance information and instructions provided.
In addition all waste shall be left in the designated areas and all kitchenware shall be left clean and returned to cupboards before departure.
No FIRES shall be lit in the garden or surrounding area as these can very quickly become out of control and spread rapidly. Barbeques can only be used on the non-combustible paved/chipped surfaces in the garden.
For comfort and safety reasons we operate a strictly NO SMOKING policy in and around the cottage and grounds.
Sorry we do not accept pets.
COVID-19 and infectious diseases
You and We agree to take all reasonable and practicable steps to minimise the risk of transmission of infectious diseases (including COVID-19) in and around the property.
We will execute the cleaning and quarantining protocol as outlined above. You will keep the property clean, ensure a high level of personal hygiene is maintained, and conduct the additional measures requested of you as outlined above.
We will provide a starter pack of cleaning and hand hygiene products for your use; You agree to supply additional products at your own cost and for your own use, as necessary.
We and You accept that the risk of transmission can never be completely eliminated, and agree that should any member of either party contract a disease, this is an act of nature; neither party will seek compensation or damages from the other or hold any other claim against the other party. Should You be required to cut short your stay and return home to self isolate due to exhibiting COVID-19 symptoms, no refund or compensation will be given and You will have no claim against the property owners, cleaning team or their representatives.
Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.
The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.